FAQ

About Eco Mates

What is the Eco Mates mission?

At Eco Mates, we are on a mission to offer sustainable, plastic free and zero waste products and packaging to our eco friendly customers. In addition, we are driven to ensure that our business is having a positive impact on the climate and that our carbon emissions are minimised while our carbon offsets are maximised. Read more about our sustainability efforts here.

Why should I switch to Eco Mates?

Did you know that the majority of dish sponges that you use are primarily made of plastic which take hundreds of years to decompose. By making a small change of switching your plastic sponges for eco friendly Eco Mates sponges, you can make a hugely positive impact on the climate and the future of the planet. 

Why are Eco Mates products better?

Eco Mates is focused on offering products that are eco friendly without compromising on quality or durability. All of our products and packaging are plastic free, zero waste and biodegradable.

We have sourced high quality products to ensure that they last the test of time and can also be re-used. Our sponges last 1 month or longer and can be washed in the dishwasher or washing machine. Once it is time to move on to a new sponge, you can do so guilt free as our sponges are compostable at home or industrially. 

Is Eco Mates a sustainable company?

Yes!

In addition to offering products that are zero waste and eco friendly, we have partnered with Carbon Neutral Britain to ensure that we are Climate Positive and Carbon Negative.

Each year, we plant a minimum of 360 trees in sustainable projects around the world and also offset 60 tonnes of CO²e, helping to reverse any climate impact of running our business (e.g. electricity, travel, freight, shipping). This is equivalent to 1.5 acres of Amazon Reforestation.

As part of our partnership, we offset emissions from travel equal to 50,000kms of flying (about 10 economy long haul flights), and up to 50,000kms of driving (based on the emissions of an average sized petrol car). Based on the operations of our business, this is far more than we emit, making us proud to be Climate Positive and Carbon Negative.

We have also partnered with Ecologi, who run tree planting projects and initiatives around the world. With Ecologi's help, we plant 1 tree for every order we receive and frequently run promotions offering to plant additional trees for our customers.

Trees are one of the best tools we have in removing carbon pollution from our atmosphere. All of the trees funded by our community will quietly absorb and lock away carbon from the atmosphere over their lifetimes.

Ecologi was initially founded by a group of environmentalists in Bristol, UK. They were frustrated that many of us are not able to contribute enough to the colossal climate problem. It started in early 2019, when Elliot was on his morning commute to work. He was buying a coffee just as he had done thousands of times before, and asked himself: How much climate action could I fund with the money for a coffee? The answer led to a revelation – that the pocket change that billions of us have would not only be a significant upgrade to our own personal contributions to the crisis, but could also one day account for reducing half of the world’s emissions.

Are Eco Mates products biodegradable?

All of our products and packaging are biodegradable.

Are Eco Mates products compostable?

Our sponges can be composted at home or industrially. 

Ordering and Shipping

How much does shipping cost?

We currently ship throughout the United Kingdom. Shipping costs £3.99 for orders under £25. Shipping throughout the United Kingdom is free of charge for orders over £25.

Do you ship internationally?

No, we currently ship throughout the United Kingdom.

What payment methods do you accept?

We accept payments through all major debit and credit cards including Visa, Mastercard, American Express. We also accept payments through PayPal, ShopPay, ApplePay and GooglePay. All payments are securely processed as we are fully PCI and GDPR compliant.

When will my order ship?

Once we receive your order, we start working on it right away! All orders take up to 1 working day to process before shipping. Please note we do not ship on Saturdays, Sundays, or holidays. Orders placed on Friday after 1pm GMT, Saturday or Sunday will be processed the following business day.

Will I get a tracking number?

After you place your order, you will receive an email confirmation with your order number. We ship orders using an untracked Royal Mail 2nd class service. You will receive a separate email once your order has been dispatched. Please allow up to 4 business days for your order to be delivered.

When will my order arrive?

All orders are dispatched via RoyalMail and take between 2 to 4 working days to be delivered.

I haven't received my order. What should I do?

If you haven't received your order within 4 business days of receiving the shipping notification, contact us here or send an email to hello@eco-mates.co.uk and we promise to resolve the issue.

Returns & Refunds

How do I return an item?

  • Contact us here
  • Send us your order number and the reason for your return
  • Rest assured, we will review your request within 48 hours and send you a replacement, a refund or both

Are there any charges for returns?

  • Returns are free
  • A return label will be generated and emailed to you once your return is approved

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original, unused condition
  • In the original packaging with the original tags unremoved

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.

Affiliate & Wholesale

Does Eco Mates have an affiliate or brand ambassador programme?

Yes we do! We are very passionate about getting our products into as many eco conscious customers' hands as possible. Learn more about our affiliate programme here.

Does Eco Mates offer trade or wholesale accounts?

If you are interested in stocking our products in your retail or online store, contact us here and we'll get back to you.

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