Privacy Policy

Our Commitment to Privacy

At Eco Mates Ltd ("Eco Mates"), we value our customers and respect your privacy. This Privacy Policy (“policy”) describes the personal information we collect about you, why we collect it, and how we use and disclose it through our website. If we materially change this policy, we will notify you of the change(s) by posting a notice on our website and posting an updated version of the policy on our website as well. If you have any complaints, questions or comments about this policy, please navigate to contact us at hello@eco-mates.co.uk to submit a ticket at any time. Customer service will typically get back to you within 48 hours. You may also contact us at Eco Mates Ltd, Kemp House, 160 City Road, London, EC1V 2NX.

Privacy Policy last updated 13 April, 2022

What Kind of Information Does Eco Mates Collect from Me?

We may collect personal information from you, such as your name, email address, postal address, phone number, and credit/debit card number when you place an order online or by phone, create an account with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We only store your order history and contact information. We do not store or process your credit/debit card information on our servers. We may also collect information related to your browsing history, search history and your interaction with the website or our advertisements. If you search or purchase products on our website, we may also collect information related to the product categories you are interested in and/or the types of products purchased.

When you visit eco-mates.co.uk, we collect navigational information, such as browser type and version, service-provider identification, IP address, and the website from which you came. Navigational information is largely anonymous in the sense that it doesn't contain your name, address, phone number, email address or other information. For more information see section below “How Does Eco Mates Use Cookies?”

By submitting a telephone number to Eco Mates you agree that a representative of Eco Mates can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products.

How Does Eco Mates Use My Information?

The use of your information is primarily to enable us to provide you with products through our website, but we may also use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment;
  • To communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications;
  • To administer and fulfill our contests and other promotions;
  • For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; track and categorize your activity and interests on our website, including by identifying the different devices you use; and to enrich your experience on our website;
  • For marketing and advertising, such as to: send you marketing and advertising communications; and to customize the marketing and advertising that we show you;
  • For analytics, such as to: understand how you use our website; understand how you shop with us; and to improve our website;
  • To analyze trends and statistics; and/or,
  • To contact you if necessary.

We may use your navigational information to analyze trends and traffic to our website.

We will not use personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Policy.
 
Does Eco Mates Share or Disclose My Information?

When you place an order on eco-mates.co.uk or by phone, your credit/debit card information is securely transferred via Shopify payments, Paypal, Apple Pay or Google Pay, all of which are reputable payment processors. Your contact information is sent to our warehouse so that they can fulfill your order. We may also share your information with other third parties as necessary to provide our products to you and to help us market or advertise to you. These third parties may also use such information to allow us to analyze our customer base in order to improve the quality, variety, and availability of products and services offered and/or to enhance your experience with us. We implement written agreements with third parties like Shopify which require those third parties to protect and secure your data in accordance with this policy as well as applicable laws.

We may also disclose your information to third parties where we sell any or all of our business and/or our assets to a third party, whether through bankruptcy proceedings or other sale or merger, where we are legally required to disclose your information, including, but not limited to, pursuant to a valid subpoena, order, search warrant or other law enforcement request, or where we are contractually obligated to disclose it.

Where we disclose personal information for a purpose set forth herein, we enter a contract with the third party that describes the purpose and requires the third-party recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We do not sell your personal information to third parties.

Eco Mates does not share your information with any other third party other than those outlined above unless we are permitted or required to do so by law.

How Does Eco Mates Use Cookies?

Eco Mates and its marketing partners use form elements and/or cookies to collect information and enable certain technology solutions used to operate our online store and to market our products. A cookie is a short line of text that attaches to your browser when you visit a website or view a particular advertisement. This cookie can then be identified to determine how often you have visited a website or seen particular advertisement. Cookies are otherwise generic and cannot be used to access any other information on your computer.

Eco Mates uses cookie data we collect to operate, maintain, enhance, and provide the features, information and services outlined at eco-mates.co.uk. Eco Mates may also use this information to understand and analyze the usage trends and preferences of our users, to improve the way the website and Eco Mates technology works and looks, and to create new features and functionality. Cookie data may also be used by Eco Mates marketing partners to enhance our customers' advertising experience on eco-mates.co.uk or other venues across the internet.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

We do not track our users across time or across websites. We do not use flash cookies on our website.

How Do I Access or Change My Information?

You can review and change certain personal information related to your use of eco-mates.co.uk (such as your name and contact information). To access your information, simply Log In to your account using your email address and password, and you will be able to edit your personal information in your customer dashboard.
 
How Do I Make Choices About Receiving Promotional Communications?

Eco Mates wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting us via email on hello@eco-mates.co.uk. Additionally, you can opt out of email messages at any time by clicking the “opt-out/Unsubscribe” link at the bottom of any marketing message you have received from us.

Please be sure to include your full name and the email address you used when you registered with or made a purchase on eco-mates.co.uk or by phone. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file. It may take up to 10 business days to process your email request, during which period you may continue to receive communications from us.

Please note that when you make additional purchases at eco-mates.co.uk or by phone, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

How Do I Know My Personal Information is Secure?

We strive to provide you with a safe and convenient shopping experience. We use commercially reasonable physical, electronic and managerial procedures to safeguard and secure information we collect on our website. When you enter your personal information on eco-mates.co.uk, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us and then to Shopify, Paypal, Apple Pay or Google Pay for payment processing.

However, the transmission of information via the internet is not completely secure and therefore, we cannot guarantee the security of information sent to us electronically through our website, and the transmission of your information is therefore entirely at your own risk. Please note that we will never request your password, username, credit card information or other personal information through email.

What About Links to Other Websites?

For your convenience and information, our website contains links to other websites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked website. We recommend that you review the privacy policy of any website that you access through our website. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
 
Users Only of Legal Age of Majority

Our website is designed and intended for those who have reached the age of majority (18 years of age). By using our website, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

No one under age 13 is authorized to submit or post any information, including personal information, on our website. Under no circumstances may anyone under age 13 use our website. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.
  
Access to Specific Information and Data Portability Rights

You have the right to request that Eco Mates disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and,
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that Eco Mates delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech protect the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Emailing us at: hello@eco-mates.co.uk

Non-Discrimination

We will not discriminate against you for exercising any of your consumer rights. We will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Accessibility Statement

We are committed to making sure that our website is accessible to everyone. To access this Privacy Policy in an alternative form, please email hello@eco-mates.co.uk. 

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

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