Shipping, Returns and Refunds

Shipping and Delivery

Shipping Rates - United Kingdom

Shipping Method

Cost

Delivery Time*

Orders under £15

Royal Mail

£3.99

2-4 business days

Orders over £15

Royal Mail

Free 2-4 business days

Digital Products

(e.g. Gift Cards)

Free Instant (via email)

*Estimated delivery time is from the date order ships.

How much does shipping cost?

We currently ship throughout the United Kingdom. Shipping costs £3.99 for orders under £15. Shipping throughout the United Kingdom is free of charge for orders over £15. Shipping for digital products such as Gift Cards is always free as they are emailed to you.

When will my order ship?

Once we receive your order, we start working on it right away! All orders take up to 1 working day to process before shipping. Please note we do not ship on Saturdays, Sundays, or holidays. Orders placed on Friday after 1pm GMT, Saturday or Sunday will be processed the following business day.

Do you ship internationally?

No, we currently ship throughout the United Kingdom.

Will I get a tracking number?

After you place your order, you will receive an email confirmation with your order number. We ship orders using an untracked Royal Mail 2nd class service. You will receive a separate email once your order has been dispatched. Please allow up to 4 business days for your order to be delivered.

Lost package?

If you haven't received your order within 4 business days of receiving the shipping notification, contact us here or send an email to hello@eco-mates.co.uk and we promise to resolve the issue.


Returns and Refunds

How do I return?

  • Contact us here
  • Send us your order number and the reason for your return
  • Rest assured, we will review your request within 48 hours and send you a replacement, a refund or both

Are there any charges for returns?

  • Returns are free
  • A return label will be generated and emailed to you once your return is approved

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original, unused condition
  • In the original packaging with the original tags unremoved

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.
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